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Tuesday, October 25, 2022

Fitbit is being sued in Australia for deceiving customers about defective products


 The ACCC, which is looking for punishments and directives, said their case incorporates 58 instances of purchasers who were purportedly deceived by Fitbit when they griped about flawed gadgets.

Australia's opposition controller has started court procedures against Fitbit LLC for purportedly making bogus or deluding cases to customers about their assurance privileges on broken gadgets, it said on Monday.


The Australian Contest and Customer Commission (ACCC) said between May 2020 and February 2022, Fitbit guaranteed shoppers won't be qualified for a discount except if they returned a broken item in something like 45 days of procurement or shipment, which is in not as per Australian Purchaser Regulation.


"All buyers have… programmed purchaser ensure freedoms that can't be prohibited, confined or altered. The purchaser ensure freedoms exist notwithstanding any guarantees presented by makers," said ACCC Seat Gina Cass-Gottlieb.


The controller said Australian Purchaser Regulation doesn't force a 45-day discount period, nor do shopper freedoms in regard of defective substitution merchandise rely upon when the first item was bought.


Moreover, Fitbit let purchasers know that once they got a substitution gadget for an initially broken item, they were not qualified for a subsequent substitution in the event that Fitbit's two-year 'restricted guarantee period' for the first gadget had terminated, ACCC claimed.


The Google-possessed organization didn't quickly answer a Reuters demand for input.


The ACCC, which is looking for punishments and orders, said their case incorporates 58 instances of buyers who were supposedly misdirected by Fitbit when they whined about broken gadgets.

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